Our local experts bridge the language gap to track down your missing items and ship them safely back home.
We keep our fees the lowest in the industry by skipping slow, traditional phone queues. Instead, you get 24/7 direct access to our dedicated agents via text messaging. It's fast, frictionless, and just like messaging a friend. Our customers love the stress-free experience—and having a perfect written record gives you total peace of mind.
Three simple steps to recover your lost items
Fill out a quick form with your item details. Your dedicated agent will reach out via your preferred messaging app within 30 minutes to review your case and send you a secure payment link.
We monitor official lost-and-found channels across Japan for up to 90 days. We check available police, transit, and public lost-item listings on your behalf.
The moment it's found, we handle the paperwork, retrieve it, and arrange global shipping. Don't need it anymore? We'll safely dispose of it for you.
If your item hasn't turned up yet, we don't give up. Our dedicated agents continuously check official lost-and-found channels across Japan for up to 90 days. We are not affiliated with government agencies, but we help you navigate the process quickly.
Regular monitoring of official lost-and-found channels across Japan
You'll be notified immediately when a potential match is detected
Extended monitoring period ensures maximum recovery chances
Choose the plan that fits your situation. No hidden fees.
Success fee only charged when we find your item
Note: International shipping billed separately at actual cost.
Immediate top-priority agent action
Note: International shipping billed separately at actual cost.
No. You only pay the success fee if we find it. However, international shipping (DHL/EMS) is charged separately at actual cost.
Lost something in Japan? We're here to help you recover it. Fill out the form or message us directly on WhatsApp for immediate assistance.
We typically respond within 1-2 hours during business hours (9 AM - 6 PM JST)